We provide training and support in index options trading and access a proprietary trading platform (“the Services”).
Our services are provided as follows:
We collect personal information about the users of our Website and our Services. The types of personal information we collect and hold may include your name, username, date of birth, telephone number, email and home addresses, billing information and web analytics.
We will only collect your personal information by lawful and fair means.
When you visit our Website, we collect information which you provide voluntarily (e.g. by creating a user account or using our Services by any other means). We may also collect your personal information when you email us, participate in competitions or promotional activity or market research, subscribe to our mailing list, interact with or follow our social media pages, and/or navigate through our Website.
We may also collect information about you from third party service providers (including marketing agencies or promotional partners), or by using tracking technologies such as cookies, web beacons and other web analytics software or services.
We take all reasonable steps to ensure that personal information is protected against misuse, interference and loss, unauthorised access, modification or disclosure. We store personal information on secure servers that are managed by us and our service providers, and occasionally hard copy files that are kept in a secure location. Personal information that we store is subject to security and access controls, including username and password authentication and data encryption where appropriate.
We will only collect or hold personal information where it is reasonably necessary for our business functions or activities.
The personal information we collect and hold is used to deliver the Services to you and to improve and develop our Services and our Website.
Generally, we may use your personal information to:
We will use your personal information for internal purposes to improve our Services. We may also share it with our related bodies corporate, Vendors, contractors, agencies, promotional partners, sub-contractors, our professional advisors, regulatory and government authorities, or other third party service providers.
In addition to our Vendors, we may also disclose your personal information to any of their related bodies corporate for the purpose of providing our reporting service.
We may also disclose your information to any other party where we are authorised or required to do so by law, or otherwise with your consent.
We will, on written request, provide you with access to the personal information we hold about you where we are legally obliged to do so in accordance with the APPs. Your request should be directed to us in writing via the Website or the same means in which you provided the personal information.
To protect personal information held by us, you may need to confirm your identity before access to your personal information is granted. It may take a little time to process your application for access and to retrieve information from storage (if applicable).
We encourage you to update us so that we have accurate, current and complete information. You may correct any errors or request that we delete all or some of your personal information. You may also submit a request not to have any further contact from us.
If we do correct your personal information and we have previously disclosed your personal information to a third party, we will take reasonable steps to notify that third party of the correction unless it is impracticable or unlawful to do so.
Yes. When you use our Website, we (or our IT service providers) may obtain information using technologies such as cookies, tags, web beacons, and navigational data collection (log files, server logs, and clickstream data) to better understand your user experience. For example, we may collect information like the date, time and duration of visits and which webpages are accessed.
This information is generally not linked to your identity, except where it is accessed via links in our e-message or where you have identified yourself. We may use knowledge of your user experience to better understand what Services may be of interest to you.
If you provide us with your personal information and you consent to receiving direct marketing communications from us, you authorise us to send you promotional messages and materials related to our Services or Vendor Products, unless you submit a later request not to receive direct marketing communications.
Our direct marketing messages and materials will contain a prominent statement (including, for electronic messages, a functional unsubscribe facility) that you may request not to receive direct marketing communications.
If you do not wish to receive marketing or other communications from us, please submit a request not to receive direct marketing communications or use the unsubscribe facility provided in the most recent communication from us or contact us on the details provided.
You may choose to communicate with us anonymously or by using a pseudonym, however in some circumstances doing so may also affect our ability to provide our Services to you.
We do not send your information overseas.
For more information about privacy issues in Australia and protecting your privacy, please visit the OAIC website at www.oaic.gov.au.